FAQs
To order medicines, follow these steps:
• Search for your required medicine or browse categories.
• Add the items to your cart.
• Send a valid prescription (if required) on 9818331484 using whatsapp.
• Proceed to checkout and select a payment method.
• Confirm your order, and we will deliver it to your doorstep.
Yes, some medicines require a valid prescription as per government regulations. You can send on 9818331484 using whatsapp your prescription during checkout for verification.
Delivery time depends on your location and medicine availability. Typically, orders are delivered within 24-48 hours in metro cities and 3-5 days in other areas.
Yes, you can track your order in the "My Orders" section. You will also receive real-time updates via notifications.
We accept:
• Cash on Delivery (COD)
Yes, we follow strict data security protocols to keep your information safe and confidential.
• Orders can be cancelled before they are shipped.
• Returns are accepted for damaged or incorrect items within 7 days of delivery. Refunds will be processed after verification.
Yes! We frequently provide discounts, offers, and cashback deals. Check the "Sale" section in the app for ongoing promotions.
If a medicine is out of stock, our team will suggest alternatives (if available) after consulting a pharmacist.
You can reach our support team via:
• Live Chat using whatsapp on 9818331484
• Email: contactus@medpointindia.com
• Helpline: +91 9818331484
